RB Rajiv Buda Contact

Customer leader × AI builder × problem solver

I'm building the next chapter.

14+ years in enterprise customer leadership, operations and customer success. Now I'm building AI products that help people grow.

Explore my journey ↓View HireOnAI ↗Resume
“I don't want AI to be a line on my resume.
I want it to be something I can ship.”
Scroll to explore ↓
Rajiv Buda in a professional workspace
Build · Learn · Grow · Repeat
01

The foundation

Before AI, I learned how customers actually experience technology.

Microsoft. Accenture. McAfee. Reliance. Different companies, different problems — one recurring lesson: technology only creates value when people can trust it, use it and grow with it.

Learn the craft.

Started close to the customer, solving technical problems and learning the discipline of service, escalation and ownership.

See the whole system.

Moved from individual cases to strategic accounts, executive relationships, global operations, transitions and change at scale.

Make relationships grow.

Customer success, account growth, CXO engagement, business reviews, revenue opportunities and teams operating at enterprise scale.

02

What stayed

Different roles. The same operating system.

Understand the customer. Find the friction. Build the operating rhythm. Make the outcome measurable. Then improve it.

50+Enterprise accounts managed
$1.5M+Quarterly revenue contributed through growth
82Professionals led across three regions
100%SLA compliance
30%Escalation reduction
22%Recurring-incident reduction
The skill I kept carrying forward was not support.
It was ownership.
03

The turn

Then I stopped asking “how does this work?”

I started asking: “What can I build with it?”

● LIVE PROJECT

HireOnAI

An AI-powered job-search and career-coaching product connecting live job data, AI analysis, skill gaps, learning recommendations and career growth.

Live job data 01
AI analysis 02
Profile + skill gaps 03
Learning recommendations 04
Career growth 05
Python / FastAPIGroqClaude APIPostgreSQLSupabaseRedisOAuthRenderGitHub Actions
$ git log --oneline

build   AI recommendations
ship    live job intelligence
fix     production authentication
add     analytics + observability
integrate LLM APIs
optimize SEO + discovery
debug   deployment issues
iterate product experience

$ git status
building what comes next ✓
I don't want AI to be a line on my resume.
I want it to be something I can ship.
04

The intersection

My next chapter lives where three worlds meet.

Customer

Customer Success · Strategic Accounts · CX · Executive Relationships

Business

Growth · Revenue · Account Strategy · Operational Scale

Technology

AI Products · LLMs · Python · APIs · Data · Cloud

CUSTOMER
BUSINESS
TECHNOLOGY
AI
+
PRODUCT
05

The evidence

The career behind the story.

Customer Operations Manager
Microsoft · Bengaluru
  • Volume Licensing SME supporting field sellers and customers across contracting, order management, billing and operational escalations.
  • Managed agreement validation and post-sales lifecycle transactions against Global and SOX-approved deal financials.
  • Reported operational KPIs through monthly business reviews.
Support Engineering Manager
Microsoft · Bengaluru
  • Led Support Engineers and escalation specialists while acting as Voice of Customer to Engineering.
  • Coached performance, technical depth and career development.
Customer Service Manager
McAfee · Western Europe · Team of 25
  • Directed multilingual 24×7 operations and reduced escalations by 30%.
  • Led global technical-operations insourcing across US, Canada, EMEA and APAC.
Manager, Customer Success
Reliance Industries · Bengaluru
  • Managed 50+ enterprise accounts including Apple, Amazon, Infosys and Intel.
  • Contributed $1.5M+ quarterly revenue through cross-selling and account growth.
Team Manager, Operations
Accenture · Global · Team of 82
  • Led an 82-member global team with 100% SLA compliance.
  • Managed a 500+ staff transition with zero service disruption and reduced recurring incidents by 22%.
Sr. Support Analyst — Premier Services
Microsoft
  • Delivery lead and technical account manager for strategic Premier accounts.
  • Managed CXO relationships for Intel, Tesco, Genpact and Juniper Networks.
Earlier Career
Accenture · Infinite Computer Solutions
  • Built the foundation in technical support, incident management, customer service and consultative selling.
06

The toolbox

Experience gives me context. Building gives me range.

Customer & growth

Customer SuccessEnterprise AccountsGrowthAccount StrategyExecutive StakeholdersVoice of CustomerQBRsCSAT / NPS

AI & product

AI Product DevelopmentLLM IntegrationPythonFastAPIGroqClaude APIPostgreSQLSupabaseRedisGitHub Actions

Enterprise technology

AzureSalesforceServiceNowJIRAPower BISentryPostHogClarity
07

What's next

This isn't the finished story.

I'm building toward the intersection of AI, customers, business and technology — bringing enterprise experience into a world where ideas can become products faster than ever.

Let's build what's next ↗+91 83682 07440LinkedIn